Perceived Level of Engagement in Quality Improvement.
Research type
Research Study
Full title
Perceived Level of Engagement in Quality Improvement: is this dependent on an individual’s role within a clinical contact centre?
IRAS ID
266262
Contact name
Carol Westwell
Contact email
Sponsor organisation
Bangor University
Duration of Study in the UK
0 years, 3 months, 30 days
Research summary
The aim of this study is to advance the current knowledge and information that is available surrounding the knowledge of individuals with quality improvement as a concept and the engagement of these individuals within a telephone triage organisation. This will encompass the understanding of quality, quality improvement and level of engagement that individuals remark that they have within this field. A further aim is to scrutinise the level of engagement in quality improvement that individuals complete in the process of telephone triage, the nurses and call takers, and those that manage or train the process. A further intention is to identify what level of engagement individuals perceive they have and establish if this is dependent on an individual’s role within the organisation. This research is to include both clinical and non-clinical staff, as both play an important part in the field of telephone triage.
This study will take part in a clinical contact centre and each focus group session will last no longer than 60 minutes each, with two groups being arranged with individuals attending one of the groups.REC name
N/A
REC reference
N/A