Patients' thoughts on the Interpersonal Skills Questionnaire (ISQ)
Research type
Research Study
Full title
Exploring what patients think when answering the Interpersonal Skills Questionnaire (ISQ): a ‘think-aloud’ study
IRAS ID
226838
Contact name
Hiyam Al-Jabr
Contact email
Sponsor organisation
University of East Anglia
Duration of Study in the UK
0 years, 7 months, 7 days
Research summary
Title: Exploring what patients think when answering the Interpersonal Skills Questionnaire (ISQ): a ‘think-aloud’ study.
Patients, as customers of the healthcare system are important members in evaluating the quality of healthcare services, and the way services are being delivered to them. Particular interest has been given to assessing consultation skills of practitioners, since a good consultation helps in achieving desired outcomes of therapy. Patients' consultations are currently conducted by many different practitioners including pharmacists, however, there is a lack of studies focusing on collecting patient feedback regarding consultation skills of pharmacists. Feedback collected from patients can help in identifying areas of performance that may not be recognized by other methods of assessment.
A literature search identified a questionnaire used in assessing consultation skills of doctors, it is called the Doctor Interpersonal Skills Questionnaire (DISQ). DISQ has been converted into a more generic questionnaire called the Interpersonal Skills Questionnaire (ISQ). However, there are no published studies in relation to using the ISQ within the context of pharmacy consultations. Therefore, this study will ask patients to explain what they are thinking as they complete the ISQ, this will be used to pre-test to determine whether it is appropriate to be used in this context. This will be done by means of private interviews lasting up to 30 minutes, where each patient will verbalize his/her thinking while answering the ISQ. Patients will be recruited from clinics where they routinely receive consultations by hospital pharmacists at a hospital in east of England.
REC name
North East - Tyne & Wear South Research Ethics Committee
REC reference
17/NE/0307
Date of REC Opinion
14 Sep 2017
REC opinion
Favourable Opinion