Patient feedback collected by volunteers and research nurses
Research type
Research Study
Full title
A qualitative comparison of the collection of patient feedback by hospital volunteers and research nurses
IRAS ID
163164
Contact name
Gemma Louch
Contact email
Sponsor organisation
Bradford Teaching Hospitals NHS Foundation Trust
Duration of Study in the UK
0 years, 3 months, 29 days
Research summary
This study sits within the evaluation component of an improvement project which aims to explore whether hospital volunteers can be used to collect data for the Patient Reporting and Action for a Safe Environment (PRASE) intervention, a novel patient measure of hospital safety. The use of hospital volunteers aims to promote wider implementation of PRASE.
The measurement tools within PRASE include the Patient Measure of Safety (PMOS) and the Patient Incident Reporting Tool (PIRT). PMOS is a 44-item questionnaire and PIRT is a reporting pro-forma. Within the PRASE intervention, patient feedback collected using the PMOS and PIRT tools is fed back to ward staff in the form of a feedback report. Following this, ward staff engage in an action planning meeting to develop action plans for improvement based on the content of the feedback report.
A qualitative comparison of the process of collecting patient safety feedback (using the PMOS and PIRT tools) which compares research nurses and hospital volunteers, will be carried out across wards at one NHS Trust involved in the improvement project. The research nurses involved in this comparison study will already be experienced in the collection of patient feedback using the PMOS and PIRT tools, from their involvement in a recently completed multi-centre efficacy trial of the PRASE intervention across three NHS Trusts in the Yorkshire region.
Of direct interest are the potential differences in terms of the interaction with patients between these groups, as well as differences within the sample of hospital volunteers. We are also interested in whether any differences identified in the process of collecting patient feedback influence the type of data/information elicited from patients about their care. The information generated from the comparison study will be used to refine the process of recruitment and training of the current (and future) hospital volunteers involved in PRASE.
REC name
Yorkshire & The Humber - Leeds East Research Ethics Committee
REC reference
15/YH/0018
Date of REC Opinion
25 Feb 2015
REC opinion
Further Information Favourable Opinion