National survey of patient experience leads v 1
Research type
Research Study
Full title
Use and usefulness of patient experience data: national survey of patient experience leads in NHS acute trusts
IRAS ID
192500
Contact name
Heather House
Contact email
Sponsor organisation
University of Oxford
Duration of Study in the UK
0 years, 3 months, 0 days
Research summary
NHS Trusts are expected to find out about patient experience in their hospitals and use the data to improve care. However, we know little about how frontline staff currently collect data, how often, and whether and how the data is used for improvement.
We are conducting an online survey of the chief nurse or other patient experience lead in all acute trusts in England. It should take around 25 minutes to complete. The survey will be conducted by the research team at Picker Institute Europe in collaboration with the University of Oxford and NHS England, as part of a wider study on how we can best use patient experience data for service improvement. The survey findings will help us put together a national picture of how acute trusts are currently working with patient experience data, and help us identify case studies for the wider study. The Picker Institute will use the findings, combined with other publicly available survey data (for example NHS Inpatient survey) to group trusts into categories of performance on and operaional practice around patient experience, as a sampling frame from which to select 6 trusts for the ethnographic case studies we will conduct in the next phase of the research.
We are working with a team of researchers from King's College London and Cardiff University working on a separate NIHR-funded study about using patient experience data; the findings from this survey will also be used to help this team with their research. For this purpose, the Picker Institute will group trusts according to their answers to questions 5 and 6 only and supply this information to researchers at King’s College London and Cardiff to help them identify possible case studies. The data provided will not contain case-level response data or any confidential information.REC name
N/A
REC reference
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