Impact of empathy awareness campaign on Pediatrics’ Perception of Care
Research type
Research Study
Full title
The impact of visual media and an empathy awareness campaign on clinician’s empathy and related impact on patient’s perception of patient centred care.
IRAS ID
150093
Contact name
Sharon Hall
Contact email
Sponsor organisation
Imperial College London
Research summary
With reference to previous studies, it has been found that clinician’s empathy is of key importance in:
1-patient enablement: achieving a level of self-care behaviour as a result of a better patient-GP communication; in general practice consultations (Mercer, Jani et al. 2012) and in
2-Patient satisfaction: meeting the desired level of care delivery as per the patient perceptions (Pollak, Alexander et al. 2011)
Therefore, this study is aiming to introduce an empathy awareness campaign to clinicians affiliated to St. Mary’s hospital to improve empathy levels among physicians. Empathy levels will be measured using validated Jefferson Scale of physician Empathy (JSPE)
It was also found that patient perception of the quality of care they received is subjective to how empathetic their physicians were during their consultation visit and patient-doctor relationship improved when showing more empathy (Rees-Lewis 1994). Paediatric Patient Perception of patient’s centred care will be measured using Paediatric CARE measure.REC name
London - London Bridge Research Ethics Committee
REC reference
14/LO/0755
Date of REC Opinion
6 Jun 2014
REC opinion
Unfavourable Opinion