Customers' perspectives on Healthy Living Pharmacies
Research type
Research Study
Full title
Customers’ perspectives on receiving public health interventions from Healthy Living Pharmacies: a qualitative study
IRAS ID
149135
Contact name
Simon White
Contact email
Research summary
The Healthy Living Pharmacy (HLP) concept developed by NHS Portsmouth in 2009, was reported to have led to better access to health and wellbeing services for the public. Key features of this concept included defined quality and performance criteria for public health services provided and the healthy living ethos in each HLP being driven by a designated Healthy Living Champion. This generated much interest across the UK, such that the HLP concept is now being rolled out nationally.
HLP staff perspectives on providing public health services have been explored in depth in previous research studies, but studies do not appear to have explored HLP customers’ perspectives in any depth on receiving these public health services and, in particular, how these are perceived to have impacted on their health-related behaviour. Qualitative methods are well suited to this sort of enquiry and so this project aims to take a qualitative approach to exploring HLP customers’ perspectives on their experiences of public health services delivered by HLPs and how this is perceived to have impacted on their health-related behaviour.
In-depth interviews will be conducted with a sample of customers who have received a public health intervention at a participating HLP in Staffordshire. These public health interventions will either be a public health service, such as a stop smoking programme, or provision of brief advice as part of a health promotion campaign being run by the HLP. The broad topics to be covered in the interviews are anticipated to include customers’ perspectives on using a HLP, including their experience of receiving a public health intervention from a HLP and their views about its impact on their health-related behaviour. Interviews will be digitally recorded, transcribed verbatim, and analysed using the framework analysis technique.
REC name
North West - Greater Manchester West Research Ethics Committee
REC reference
14/NW/1279
Date of REC Opinion
13 Oct 2014
REC opinion
Further Information Favourable Opinion