A Study of Personalisation on the Frontline of the English NHS
Research type
Research Study
Full title
Street-Level Bureaucrats and Policy Implementation: A Study of Personalisation on the Frontline of the English NHS
IRAS ID
201533
Contact name
Liam Spalding
Contact email
Duration of Study in the UK
0 years, 5 months, 31 days
Research summary
National policy encourages the implementation of personalisation across the English National Health Service. Accordingly, individual patients should be enabled to exercise choice and control, and patients’ entire healthcare experience should be personalised. Crucially, there is ambiguity regarding how healthcare professionals should interpret personalisation within frontline practice. Healthcare professionals are also confronted with dilemmas which may influence their ability to implement personalisation. In this context, the study aims to examine the practice of personalisation on the frontline of the English NHS, focusing on the context within which healthcare professionals’ work is being conducted and the influence this context has on the implementation of personalisation.
Interviews will be conducted with a range of healthcare professionals. Put simply, interviews are a conversation between an interviewer and participant with the intention to explore the views and experiences of individuals on specific topics. The study will adopt a semi-structured approach to interviewing, consisting of several key questions that define topics to be explored, but also allowing the interview to diverge in order to pursue responses in more detail. Understanding the perceptions of participants and why they behave as they do is important to the research; therefore, it is important that the interview is flexible and scope is given to individual participants to share their stories.
There are some social benefits to participation in this study. First, participation will contribute towards a better understanding of the practice of personalisation in the English NHS. Second, participation will contribute towards a better understanding of the role of healthcare professionals in the local implementation of national policy. Both of these outcomes are potentially beneficial to healthcare professionals, patients and NHS Trusts since this knowledge can be used to evaluate current practice.
REC name
N/A
REC reference
N/A