We plan our work in order to achieve our strategy and statutory functions. We do this by preparing an annual business plan, which sets out how we will deliver our strategy and our statutory functions. This plan is prepared with the involvement of a wide stakeholder group, and is embedded throughout the organisation in our performance, people and risk management processes.
These processes help to make sure we successfully achieve our strategic goals and meet our statutory functions. Importantly, it also helps our people understand their role in delivering our plans.
We monitor and evaluate our performance against our strategy, business plan and financial plan every three months, and we collate a strategic performance report for our Executive Committee and Board to review. This includes key performance metrics including user satisfaction data, an analysis of our change portfolio, a strategy performance report, risk management reporting and finance report. These reports combined provide assurance on how we are delivering on our strategy and highlights areas for focus and improvement.
Our Annual Report and Accounts include a performance report which provides an overview of our performance over the year. This is our latest performance report 2023-24.
The latest performance data
Key Performance Indicators
Key Performance Indicators are presented at each HRA Board Meeting.