A line graph showing the average annual satisfaction scores for the HRA between 2018 and 2023.
On one axis is the satisfaction score as a percentage, on the other axis is the year.
A blue line shows the satisfaction scores per year at:
- 2018 - 77%
- 2019 - 70%
- 2020 - 81%
- 2021 - 84%
- 2022 - 83%
- 2023 - 83%
The blue line trends downwards from 2018 to 2019, then upwards between 2019 and 2020. Between 2020 and 2023 the line trends gradually upwards.
A horizontal yellow line shows the target annual satisfaction score as 75%.